Help & Support

IELTS Reading AI 2026

📧 Contact Us

Have questions or need assistance? We're here to help!

support@smartpreplabs.com
⏱️ Response Time: We typically respond within 24-48 hours on business days.

📱 App Features

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Reading Practice

100+ IELTS-style passages with questions

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AI Analysis

Get detailed feedback on your performance

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Progress Tracking

Monitor your improvement over time

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Mock Exams

Full-length practice tests with timing

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Vocabulary Builder

Save and review new words

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Daily Challenges

Stay motivated with daily goals

❓ Frequently Asked Questions

How do I create an account?

You can sign in using your Google or Apple account. Simply tap "Continue with Google" or "Continue with Apple" on the login screen.

Is the app free to use?

Yes! The app offers free access to many features. Premium subscriptions are available for users who want unlimited access to all passages, AI analysis, mock exams, and an ad-free experience.

How do I cancel my subscription?

To cancel your subscription, go to Google Play Store → Menu → Subscriptions → Find "IELTS Reading AI 2026" → Cancel subscription. Your access will continue until the end of the current billing period.

My progress is not syncing. What should I do?

Make sure you're signed in to the same account on all devices. Try pulling down to refresh the home screen. If the issue persists, try signing out and signing back in.

How do I restore my purchases?

Your purchases are linked to your Google account. Make sure you're signed in with the same Google account you used for the purchase. Go to the Premium screen and your subscription should be automatically detected.

The app is crashing. What should I do?

Try these steps: 1) Force close the app and reopen it, 2) Check for app updates in Google Play Store, 3) Restart your device, 4) Reinstall the app. If the problem continues, contact us with details about your device and Android version.

How accurate are the band score estimates?

Our AI provides estimated band scores based on your performance. While we strive for accuracy, these are approximations and should be used as a general guide. Actual IELTS scores may vary.

Can I use the app offline?

Some features require an internet connection for syncing progress and AI analysis. However, previously loaded passages may be available offline.

How do I request a refund?

Refunds are processed through Google Play Store. Go to Google Play Store → Account → Purchase history → Find the purchase → Request refund. Refund eligibility is determined by Google's refund policy.

How do I delete my account?

To delete your account and all associated data, please contact us at support@smartpreplabs.com with your request. We will process your request within 30 days.

📬 Still Need Help?

If you couldn't find the answer to your question, please don't hesitate to reach out to us. When contacting support, please include: